About Us
IT24BY7 provides next-generation remote technical support and onsite services to consumers and small businesses. Live 24/7 support coverage extends to technologies that we use everyday. Our comprehensive support coverage spans across various software applications, different flavors of windows and UNIX operating systems, desktops, laptops, servers, printers, peripherals, routers and other hardware devices.
The backbone of our organization is the group of highly-experienced Technical Engineers waiting to assist you. With their valuable experience and unsurpassed knowledge, they will provide you immediate support for all your computer and network problems through a no-hassle experience.
Our strategy has been to hire the best talent from major brands like Dell, HP, IBM, Microsoft and other leading vendors. All the engineers of IT24BY7 go through a live three-month remote and onsite training program across multiple technologies also focuses on listening and communication skills. We only hire engineers with years of experience as well as having technical certifications from Tier -1 technology vendors.
IT24BY7 combines superior talent with proprietary technology database to deliver the best technical support service at an incredible price-point. Our knowledge database grows with every interaction by documenting the problem, its solution and the specifications of the computer hardware, software and all peripherals.
Every time a contact is made with IT24BY7, the technician references the history of incidents and the customer’s profile to deliver a faster service that is personalized. Enabling less-than-one-minute connectivity with technical specialists and with the ability to schedule a session with a preferred technician, IT24BY7 provides the best technical support experience.
Our service offerings are currently available to customers in Australia, Canada, United States and United Kingdom. IT24BY7 is expanding to several new geographies across the globe. Its next generation of service will include a PC dashboard for PC recovery, anti-virus/spyware, data back-up and PC optimization.