Computer problems always seem to happen at the worst times and can be incredibly frustrating. Let us help you through your technical difficulties and allow you to get the most value from your computer. Our technicians utilize the latest systems to quickly connect, diagnose and resolve your computer problems. We can provide technical support on demand and you can pay based on the amount of time required to resolve your technical issue or you can purchase a long term support contract.
Online and Onsite Support Services:
Virus Removal:
 Perform diagnostics to identify virus or spyware problem.
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Remove all viruses and spyware from computer. |
Identify and fix any operating system or hardware issues on computer. |
Assess system performance and apply any necessary configuration changes to enhance performance. |
Perform any necessary Microsoft Windows updates. |
Test computer using our proprietary tools to ensure it is functioning at optimal performance. |
Assess hardware and provide any necessary recommendations to improve system performance. |
Backup of data (If you want our technicians to backup your data - add $90 to our base service fees). |
Secure Your Computer:
Install antivirus, antispyware and firewall software. |
Perform Microsoft security updates and tweak operating system for optimal security and performance. |
Install Mozilla Firefox and configure Internet Explorer for optimal security. |
Remove unnecessary antivirus and anti spywear software that may be affecting your computer performance. |
Assess your operating system security settings and configure for optimal security. |
Execute Microsoft security test to ensure computer is completely secure. |
Execute performance test to ensure computer is performing at an optimal level of performance. |
Networking:
Assess your networking needs for your home network. |
Purchase and configure your router for optimal performance and security. |
Test router to ensure it has a connection to the internet and performance aligned with your service plan. |
Setup laptop and desktop computers to connect to router. |
Test network performance from each laptop and desktop computer. |
Setup file and print sharing on each computer. |
Provide training on router access, basic network troubleshooting and file/printer sharing. |
Maintenance:
Operating system and application updates |
Defragment hard drive |
Execute performance analyzer software to assess system performance. |
Tweak operating system, internet explorer and other applications to optimize performance. |
Assess computer hardware and make necessary recommendations to improve performance. |
Computer Installation:
Install computer and connect to printer and internet. |
Use zip ties to cleanly install wires and cables. |
Install antivirus software and any other applications of your choice. |
Install printer, copier, scanner, camera, etc. |
Computer performance check and network testing. |
Provide basic training on the use of your computer, applications and external devices. |
Computer Backup:
Assess your backup requirements. |
Copy your data from existing computer to backup hard drive (if necessary). |
Purchase and install automated online backup system with a one year contract. |
Setup automated backup schedule for online backup system. |
Create operating system restore point. |
Provide backup/restore training for backup system. |
Hardware/Software Installation:
Install hardware or software on computer. |
Install necessary device drivers and/or software updates. |
Configure hardware/software based on client requirements. |
Provide training on use of hardware/software. |