Frequently Asked Questions
A: IT24BY7 is an online computer and network support company that solves thousands of computer and network problems everyday, serving the technology-driven needs of millions of computer users all over the world. We help consumers like you with computer problems including spyware removal and virus removal, optimizing a slow computer, home network setup, data backup and more. We provide complete IT Support and computer network services to small and medium size businesses.
A: We offer monthly and yearly subscription plans and one-time fixes (Daignose & Fix, Connect & Secure and Install & Setup) to meet all your service needs. IT24BY7 serves as one-stop shop for all your IT Technical Support needs including computer/laptop repairs, hardware/peripherals support, home networking, gaming and entertainment devices!
A: We provide support for Microsoft Windows, Apple Mac and UNIX/Linux operating systems and applications running on these platforms. No matter which computer brand you are using and where you purchased your computer from, IT24BY7 can solve all technical issues with your computer.
A: All of our computer and network support specialists have Technical Certifications, Cisco Certified Network & Security Administrator, Sun Cerified System Administrator, Microsoft Certified Desktop Support Technician A+/MCP/MCSE Certified Professionals, Storage and Network Administrators. Every technician is pre-qualified and completes an extensive eight weeks training course on excellent service delivery and offering his expertise in remote support skills.
A: The moment you are transferred to our tech support technician who provides you with an understandable and the most accurate explanation about your computer problems on the phone or via remote support. After the computer diagnosis is completed, the technician rectifies the error using a linear and logical troubleshooting methods and procedures.
A: Remote computer support involves a 'remote desktop connection' which lets us view your computer screen and securely fix most computer and network errors over the Internet. After you subscribe with us, you allow our technician to view and interact with your computer remotely through the Internet. Indeed, you watch the whole troubleshooting process going on your screen.
A: Yes, we work 24 hours a day, 7 days a week. You can contact us anytime for instant support to any of your computer tech requirements. We will take you through each and every step of resolving your computer problems anytime day or night.
A: You can subscribe to us from anywhere anytime via IT24BY7’s website
http://www.IT24BY7.com. In order to subscribe to us over the phone, please call us at 1 973-272-2146 or visit our ‘Contact Us’ section and fill your details for us to reach you.
A: IT24BY7 accepts all major credit cards both online and over the phone. So you can either use your credit card or PayPal account to pay for our services.
A: You can find our terms and conditions by
clicking here.
A: Yes, if you have any other questions that haven't been answered in this FAQ, please
contact us and we'll be more than glad to help you.