IT Support, IT Outsourcing
Today's business is global and increasingly complex. There is unrelenting pressure to reduce costs, for the business as whole and specifically for IT. At the same time, IT has become critically important to the business, so costs must be reduced while maintaining or even improving service levels. And of course, business requirements continue to change so IT must keep pace.
At IT24BY7 IT Services, we understand these challenges and have worked with customers to develop services that improve IT availability and user productivity while reducing IT costs. We support hundreds of thousands of end users around the world, and have built a reputation for responsiveness, reliability, and results.
Highlights of IT24BY7 IT Services:
 | 24x7 outsourced technical support for all flavors of UNIX and Windows Operating Systems |
| Professional help desk outsourcing for UNIX-Linux support and Windows support |
| Certified and experienced 24/7 tech support staff and system engineers |
| Microsoft, Cisco and Sun certified engineers to ensure excellent support |
| Level 1, Level 2, Level 3 outsourced customer support backed by NDA and SLA |
| 24x7 server monitoring, proactive administration and reactive support |
Do more and spend less on IT Infrastructure
IT24BY7 IT Services provides cost-effective, customized IT outsourcing solutions to small and medium sized organizations. We provide you with a highly skilled IT Department equivalent to what you'd find in an enterprise at a price a small business can afford.
We're large enough to provide the sophisticated IT services you'd expect from a large company, but small enough to provide the cost-effectiveness, flexibility and personal attention you need.
We integrate our services as an extension of your IT organization in order to do the things you don't have time, money, expertise, or desire to take on. We completely customize our IT services to meet your exact requirements, and we have a proven ability to work well with internal IT organizations to deliver the exact level of support you require.
Our services include:
Service Desk -- At the heart of our IT service management model is the service desk. We deliver high quality service through our focus on people, process (ITIL, Lean Six Sigma) and technology. We go beyond traditional incident management to deliver request, problem, configuration and change management services as a core competency.
Deskside Support -- Complementing our service desk delivery, we provide on-site services to support end users and their systems.
Security Administration -- Also known as Identity and Access Management, we manage end user account creation, permission levels, system access, password resets and account deletions. Our experienced teams provide value by focusing on continued process enhancements and quality improvements to deliver both improved security and lower costs.
Infrastructure Management – We proactively manage the availability of your distributed IT infrastructure to improve productivity and user satisfaction while reducing costs. We can manage desktop/client devices, servers and networks. Our services include asset management, remote control, patch management, software distribution, as well as fault and performance monitoring & management
Deployment -- Our teams help you deploy new technology quickly, getting users up and running, while reducing your costs.
At IT24BY7, we understand what a small business requires, and we possess the experience and ability to provide industry best-practices. If you don't have access to dependable IT expertise, allow IT24BY7 IT Services to provide a complete IT outsourcing solution to benefit your business today and as it grows and changes.